Tag Archives: Customer

Handling Objections

For write-ups on other topics of marketing and sales management, refer: (Marketing Management Overview) http://marketing-management-overview.blogspot.com/, (Marketing Orientation) http://marketing-orientation.blogspot.com/, (Marketing Management Tasks) http://marketing-management-tasks.blogspot.com/, (Market research) http://market-research-function.blogspot.com/, (Market Segmentation) http://market-segment.blogspot.com/, (Advertising) http://advertising-mass-communication.blogspot.com/, (Sales Promotion) http://sales-promotion.blogspot.com/, (Sales/Selling Process) http://selling-process.blogspot.com/, (Negotiation Skills) http://negotiating-skills.blogspot.com/, (Negotiation … Continue reading

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Posted in General Management, Communication and Negotiation, Personal Effectiveness, Soft Skills, Marketing Management, Sales Management, Soft Skills | Tagged , , , , , , , | 13 Comments

Customer Orientation and Customer Focus

Organization’s Most Important Jobs Finding the customers Retaining the Customer How Do You Achieve? Excellent quality Excellent cost (price) Excellent delivery Excellent service and relations Hierarchy of Customer Satisfaction Levels Journey from "customer satisfaction" to "customer delight" through speedily climbing … Continue reading

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Posted in Leadership, Marketing, Strategy Management | Tagged , , , , , , , , , , | 8 Comments