HSoftware (Soft Skills- Applied Emotional Intelligence)

Earlier, we have emphasized the importance of acquiring and mastering the skills. We had also mentioned that broadly there are two types of skills:

  • Hard skills and
  • Soft skills

Hard skills are important and you should never undermine them. They are your bread and butter skills. For example, a tourist guide has to know the technical aspects of his job like showing his tourists the right places in a proper sequence with authentic commentary on them, the legalities of his job, the safety aspect of his tourists etc, yet, he will be more in demand and earn more if he also has the necessary soft skills for the job like manners and etiquette, interpersonal relations with tourists, humor, creativity etc.

Hard skills are more rational types and soft skills improve your emotional intelligence. Soft skills make you more cultured, empathic, understanding, caring and also, more sophisticated and reformed.

You must try to find out what soft skills you should choose to acquire and develop for success in your personal, professional, family and social life.

We are giving below a fairly comprehensive list of soft skills for your guidance.

  1. Observation.
  2. Know yourself (introspection).
  3. Openness and flexibility (paradigm shifting).
  4. Internal motivation and passion.
  5. Action orientation, drive and self initiation.
  6. Self development.
  7. Self confidence.
  8. Assertiveness.
  9. Integrity.
  10. Trustworthiness.
  11. Composure and self presentation (appearance, manners and etiquette).
  12. Intellectual horsepower and learning.
  13. Creativity and innovation.
  14. Conviction.
  15. Moral courage.
  16. Dependability and reliability.
  17. Dealing with ambiguity.
  18. Time management.
  19. Goal setting and result orientation.
  20. Decision making.
  21. Problem solving and process orientation.
  22. Organizing.
  23. Coordinating.
  24. Delegation.
  25. Communication (speaking, listening, empathy, body language, writing).
  26. Interpersonal skills.
  27. Negotiation.
  28. Conflict management.
  29. Presentation.
  30. Convincing.
  31. Coaching and developing people.
  32. Counseling.
  33. Mentoring.
  34. Team work.
  35. Team building.
  36. Consensus building.
  37. Conducting meetings.
  38. Leading.
  39. Big picture thinking and strategic thinking.
  40. Motivating others.
  41. Controlling.
  42. Safety.
  43. Stress management.

Go through the above list very carefully and tick out the soft skills where you need to pull up yourself. Then, you have to go through the cycle of gaining authentic knowledge of that skill, understanding the process (the SOP) of building that skill, practicing that skill following the process (SOP), practicing it, practicing it and practicing it till you get the mastery over that skill, till that skills gets internalized in you; it becomes your habit (we wrote about this model of skill building in some details earlier also, in the 11th post on HSoftware).

Soft skills are important though difficult to learn and master.

One can master writing a code in a particular computer language, one can master playing tennis or basket ball or golf, one can master a specific classical dance, one can master singing, one can master acting, one can master cooking a recipe, one can master judo, kung fu or karate, one can master painting, one can master opening and assembling a machine or equipment but mastering soft skills is very difficult.

People work for hours and months and years to acquire, learn, practice and master the hard skills or technical skills or external skills.

However, most people don’t even appreciate that there is something to learn and practice and master in soft skills. For most of the people, the soft skills just happen; you don’t have to learn them. They think that some people are good at them because they are gifted with them as if it’s out of some genetic or psychic determination. And then they say, “He is naturally good in maintaining great relationships with people, I just can’t be doing that; I am just not cut out for it. I generally mess up my relations with many people.” “He is a born speaker, I am not that talented.” “He has a way to negotiate to resolve conflicts, I create more problems.”

These expressions are not mere clichés; people say them with all their seriousness and sound a bit pathetic and diffident towards themselves that they can’t be so good at these things. The truth is that there is hardly any genetic or psychic determination here. The people good at soft skills have mastered the soft skills by working at them for hours and years together.

A child learns to communicate (soft skill) when he is around one year of age and it does not happen to him automatically. The child has tremendous desire to learn speaking and then he puts tremendous efforts in developing his vocabulary of words, phrases and sentences with body language, gestures and grunts. And as the child grows over the years he picks up the right ways of speaking as well as the wrong ways of speaking. When he does with the right kind of things, he speaks well and impresses but if he does with wrong things, he derates. The one who keeps correcting and practices more and more the right ways of speaking becomes a good and effective speaker. The one who does not correct himself and does not learn the right ways of speaking falls behind in the soft skill called “speaking”. So soft skill is necessarily an outcome of the desire-knowledge-practice-habit model described earlier.

Related Posts (please read in the following order)

1. HSoftware (Human Beings: Hardware and Software): http://shyam.bhatawdekar.net/index.php/2018/04/02/hsoftware/

2. HSoftware (Evey Human Being Is Unique): http://shyam.bhatawdekar.net/index.php/2018/04/05/hsoftware-every-human-being-is-unique/

3. HSoftware (Why This Uniqueness?): http://shyam.bhatawdekar.net/index.php/2018/04/07/hsoftware-why-this-uniqueness/

4. HSoftware (Uniqueness and Effectiveness): http://shyam.bhatawdekar.net/index.php/2018/04/11/hsoftware-uniqueness-and-effectiveness/ 

5. HSoftware (Fundamental Constituents of HSoftware): http://shyam.bhatawdekar.net/index.php/2018/04/19/hsoftware-fundamental-constituents-of-hsoftware/

6. HSoftware (More Correct HSoftware Gives Better Effectiveness) http://shyam.bhatawdekar.net/index.php/2018/05/29/hsoftware-more-correct-hsoftware-gives-better-effectiveness/

7. HSoftware (Human Beliefs or Human Value Structure: First Element of HSoftware) http://shyam.bhatawdekar.net/index.php/2018/06/09/hsoftware-human-beliefs-or-human-value-structure-first-element-of-hsoftware/

8. HSoftware (Knowledge and Information Base: Second Element of HSoftware)  http://shyam.bhatawdekar.net/index.php/2018/06/15/hsoftware-knowledge-and-information-base-second-element-of-hsoftware/

9. HSoftware (Paradigms, Mindsets or Thinking Patterns: Third Element of HSoftware)  http://shyam.bhatawdekar.net/index.php/2018/06/26/hsoftware-paradigms-mindsets-or-thinking-patterns-third-element-of-hsoftware/

10. HSoftware (More on Paradigms and Paradigm Shift) http://shyam.bhatawdekar.net/index.php/2018/07/10/hsoftware-more-on-paradigms-and-paradigm-shift/

11. HSoftware (Willpower to Do: Fourth Element of HSoftware)   http://shyam.bhatawdekar.net/index.php/2018/07/26/hsoftware-willpower-to-do-fourth-element-of-hsoftware/

12. HSoftware (Acquisition of the HSoftware) http://shyam.bhatawdekar.net/index.php/2018/08/06/hsoftware-acquisition-of-the-hsoftware/

13. HSoftware (Change for Better): http://shyam.bhatawdekar.net/index.php/2018/08/20/hsoftware-change-for-better/

14. HSoftware (More on Change in Paradigms) http://shyam.bhatawdekar.net/index.php/2018/08/27/hsoftware-more-on-change-in-paradigms/

15. HSoftware (Effectiveness: All about Willpower to Learn; Acquiring Values, Knowledge and Paradigms; Willpower to Do)  http://shyam.bhatawdekar.net/index.php/2018/09/08/hsoftware-effectiveness-all-about-willpower-to-learn-acquiring-values-knowledge-and-paradigms-willpower-to-do/

16. HSoftware (Levels of Competencies) http://shyam.bhatawdekar.net/index.php/2018/09/24/hsoftware-levels-of-competencies/

17. HSoftware (Soft Skills- Applied Emotional Intelligence) http://shyam.bhatawdekar.net/index.php/2018/10/22/hsoftware-soft-skills-applied-emotional-intelligence/

Get Your Copy of the Book “HSoftware”

Get your copy of the book titled “HSoftware (The Only Key to Higher Effectiveness)” or HSoftware (Shyam Bhatawdekar’s Effectiveness Model) from Amazon online. If you are a kindleunlimited, KOLL or amazonprime subscriber, you can read free.

Books Suggested for Your Professional, Personal and Organizational Libraries (All the titles listed below are available as paperbacks and eBooks online from Amazon- you can read the ebooks absolutely free if you are kindleunlimited, KOLL or Amazon Prime subscribers)

Management, Business, Self-help and Personality Development Books

  1. HSoftware (Human Software) (The Only Key to Higher Effectiveness)
  2. Sensitive Stories of Corporate World (Management Case Studies)
  3. Sensitive Stories of Corporate World (Volume 2) (Management Case Studies)
  4. Sensitive Stories of Corporate World (Volume 1 &  2 Combined) (Management Case Studies)
  5. Classic Management Games, Exercises, Energizers and Icebreakers
  6. Classic Management Games, Exercises, Energizers and Icebreakers (Volume 2)
  7. Classic Team Building Games, Exercises, Energizers and Icebreakers
  8. 101 Classic Management Games, Exercises, Energizers and Icebreakers
  9. Stress? No Way!! (Handbook on Stress Management)
  10. HSoftware (Shyam Bhatawdekar’s Effectiveness Model)
  11. Competency Management (Competency Matrix and Competencies)
  12. Soft Skills You Can’t Do Without (Goal Setting, Time Management, Assertiveness and Anger Management)
  13. Essentials of Work Study (Method Study and Work Measurement)
  14. Essentials of Time Management (Taking Control of Your Life)
  15. Essentials of 5S Housekeeping
  16. Essentials of Quality Circles
  17. Essentials of Goal Setting
  18. Essentials of Anger Management
  19. Essentials of Assertive Behavior
  20. Essentials of Performance Management and Performance Appraisal
  21. Health Essentials (Health Is Wealth)
  22. Essentials of Effective Communication
  23. The Romance of Intimacy (How to Enhance Intimacy in a Relationship?)

Novels, Stories, Biographies and Travelogues

  1. The Peace Crusaders (Novel: how the peace crusaders established permanent peace on a war strewn planet?)
  2. Love Knows No Bounds (Novel: a refreshingly different love story. Also available with the title “Good People”)
  3. Funny (and Not So Funny) Short Stories
  4. Stories Children Will Love (Volume 1: Bhanu-Shanu-Kaju-Biju and Dholu Ram Gadbad Singh)
  5. My Father (Biography)
  6. Travelogue: Scandinavia, Russia
  7. Travelogue: Europe
  8. सीमाओं के परे: एक अलग प्रेम कहानी
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About Shyam Bhatawdekar

35 years’ industrial/business experience as a top executive & 35 years’ parallel academic/consultancy experience in general management, behavioral sciences & technology. Areas: general management, production, human resources, industrial engineering, systems, MIS, computers, corporate planning, audit, sales/marketing. Penchant for information technology & behavioral sciences; integrated with conventional technology makes him unique thought leader. Conversant with academic theories & realities of business, fuses the two into practical approaches. Was associated with Tata Motors, Hindustan Motors, Hindustan Aeronautics & ThyssenKrupp; held top positions as highflier executive. Presently Chairman & Managing Director, Prodcons Group associating with 250 organizations; providing management & I T consultations & conducting seminars/workshops. Been a faculty for IIM’s, TMTC, Railway & HAL Staff Colleges, Symbiosis. Speaker with 35000 hours’ experience benefitting more than 100,000 people. Published 35 articles in Economic Times, Indian Management & Computers Today. Authored 27 books. Invited as key speaker in seminars by AIMA, HRD Network, NIPM, QCFI, CSI, NPC. Widely traveled. Education: Engineering & Management.
This entry was posted in Boundaryless Management, Branding, Change Management, Creativity, Family Counseling, General Counseling, General Management, General Management, Communication and Negotiation, Personal Effectiveness, Soft Skills, Global Management, Home Management, Human Resource Management, Innovation Management, Leadership, Life Management, Life Skills, Management Education, Parental Counseling, Personal Branding, Personal Effectiveness, Personality Development, Principles of Management, Professional Branding, Professional Counseling, Psychology and Psychotherapy, Soft Skills, Training and Development and tagged , , , , , . Bookmark the permalink.

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