Soft Skill/Competency: Listening

(Refer our High Quality Management Encyclopedia Management Universe at:

Also read “Shyam Bhatawdekar’s Musings” at

Refer older sixteen posts to read the detailed explanations on competencies “Result Orientation”, “Problem Solving”, “Self Confidence”, “Self Development”, “Action Orientation”, “Creativity”, “Interpersonal Skills”, “Communication Skills”, “Composure or Coolness”, “Decision Making”, “Integrity”, “Team Work and Team Building”, “Developing People”, “Conflict Management”, “Leadership” and “Motivation”.

Explanation of the Competency “Listening”

  • Considers listening as one of the important human skills and an important subset of the communication skills.
  • Believes that listening strengthens the quality of communication, interpersonal relations, human relations, emotional intelligence, conflict management and team management.
  • Every interaction requires one to respond and since the quality of response depends on the quality of listening, tries to improve quality of his listening constantly.
  • Listens more and more within the sphere of other’s HSoftware (overall mental frame consisting of values, knowledge, paradigms and will power) rather than within the sphere of his own HSoftware. (Refer for more details the book titled “HSoftware- Shyam Bhatawdekar’s effectiveness Model”:
  • Thus, listens to understand the other person and not just to react, reply, control or manipulate the other person. By understanding the other person properly, can respond or act in the best possible manner.
  • Does not ignore the other person by showing indifference or by pretending to listen.
  • Generally respects other people and demonstrates openness and trust through his body language and spoken words.
  • Encourages two way communication.
  • Focuses on what the other person is saying and pays attention and tries to understand what the other person is saying.
  • Tries to understand what the other person is saying by being interactive with him by giving him the feedback of his understanding.
  • He tends to be empathic in his listening the others. Puts himself in other person’s shoes.
  • In becoming an empathic listener, listens not only with his ears but also with his eyes and with his heart.
  • Listens for feeling and meaning.
  • Understands that every human being needs psychological survival- one wants to be understood and appreciated by others, one wants others’ affirmation and validation. By being an empathic listener, satisfies this need of other human beings.
  • Then, paves way to influencing the people in right directions by diagnosing the issues and concerns of others in a better way for effective problem solving.
  • Promotes a more participative style of managing by involving people.

Pitfalls to be Avoided

  • May spend disproportionately more time in listening at the cost of other equally important functions.
  • In order to promote participation may tend to allow people to speak out whatever they wish to even when they are at tangent and thus mismanaging the time.
  • May be seen by many people as person always available to offer shoulder to cry on.
  • Being listened to intently may be construed by the speakers as if what they are speaking is being accepted by the listener as correct though in fact they may be wrong.

For free tutorials on “Train the Trainers” program, refer:

For More Guidance, Assistance, Training and Consultation


Training in “Effective Listening” and “Empathic Listening” is imparted by Prodcons Group’s Mr Shyam Bhatawdekar and/or Dr (Mrs) Kalpana Bhatawdekar, eminent management educationists, management consultants and trainers- par excellence, with distinction of having trained over 150,000 people from around 250 organizations.

Also refer: (Prodcons Group), (Training Programs by Prodcons Group), (Productivity Consultants)


About Shyam Bhatawdekar

35 years’ industrial/business experience as a top executive & 35 years’ parallel academic/consultancy experience in general management, behavioral sciences & technology. Areas: general management, production, human resources, industrial engineering, systems, MIS, computers, corporate planning, audit, sales/marketing. Penchant for information technology & behavioral sciences; integrated with conventional technology makes him unique thought leader. Conversant with academic theories & realities of business, fuses the two into practical approaches. Was associated with Tata Motors, Hindustan Motors, Hindustan Aeronautics & ThyssenKrupp; held top positions as highflier executive. Presently Chairman & Managing Director, Prodcons Group associating with 250 organizations; providing management & I T consultations & conducting seminars/workshops. Been a faculty for IIM’s, TMTC, Railway & HAL Staff Colleges, Symbiosis. Speaker with 35000 hours’ experience benefitting more than 100,000 people. Published 35 articles in Economic Times, Indian Management & Computers Today. Authored 27 books. Invited as key speaker in seminars by AIMA, HRD Network, NIPM, QCFI, CSI, NPC. Widely traveled. Education: Engineering & Management.
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