Soft Skill/Competency: Composure or Coolness

(Refer our High Quality Management Encyclopedia “Management Universe” at:

Refer older eight posts to read the detailed explanations on competencies “Result Orientation”, “Problem Solving”, “Self Confidence”, “Self Development”, “Action Orientation”, “Creativity”, “Interpersonal Skills” and “Communication Skills”).

Explanation of the Competency “Composure” or “Coolness”

  • Exercises self-control under trying or tough circumstances or situations or under any kind of pressure.
  • Responds proactively rather than just reacting immediately or without thinking.
  • Responds appropriately without getting perturbed by the stressful news, situations or events of moderate and heavy stresses.
  • Manages negative emotions like anger, frustration, fear, dejection etc effectively and if necessary, in exceptional cases, shows or shares or vents them out without hurting self or others.
  • Does not get personal or does not raise an accusing finger at others while dealing with a difficult problem or conflict or failure. Rather, concentrates on solving the problem.
  • Motivates others to concentrate on finding solutions to problems rather than getting overwhelmed by stresses and strains involved.
  • Remains focused, tries to think clearly and takes appropriate decisions even under ambiguous, doubtful, stressful, dilemma and crisis situations.
  • Steers effectively through an emotionally packed event.
  • Exudes calming effect on the people around.
  • Is capable of counseling the people under stresses and strains.

Pitfalls to be Avoided

  • May be branded as cold and unemotional person.
  • May control emotions and not show them or vent them out even when it is appropriate to do so and in the process may hurt or harm self or others.
  • May belittle or discard others’ feelings or emotions and decisions based on them.
  • May even get branded as uncaring type.

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About Shyam Bhatawdekar

35 years’ industrial/business experience as a top executive & 35 years’ parallel academic/consultancy experience in general management, behavioral sciences & technology. Areas: general management, production, human resources, industrial engineering, systems, MIS, computers, corporate planning, audit, sales/marketing. Penchant for information technology & behavioral sciences; integrated with conventional technology makes him unique thought leader. Conversant with academic theories & realities of business, fuses the two into practical approaches. Was associated with Tata Motors, Hindustan Motors, Hindustan Aeronautics & ThyssenKrupp; held top positions as highflier executive. Presently Chairman & Managing Director, Prodcons Group associating with 250 organizations; providing management & I T consultations & conducting seminars/workshops. Been a faculty for IIM’s, TMTC, Railway & HAL Staff Colleges, Symbiosis. Speaker with 35000 hours’ experience benefitting more than 100,000 people. Published 35 articles in Economic Times, Indian Management & Computers Today. Authored 27 books. Invited as key speaker in seminars by AIMA, HRD Network, NIPM, QCFI, CSI, NPC. Widely traveled. Education: Engineering & Management.
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