(Refer our High Quality Management Encyclopedia “Management Universe” at: http://management-universe.blogspot.com/)
Refer older seven posts to read the detailed explanations on competencies “Result Orientation”, “Problem Solving”, “Self Confidence”, “Self Development”, “Action Orientation”, “Creativity” and “Interpersonal skills”).
Explanation of the Competency “Communication Skills”
- Likes to communicate with others.
- Selects the right target groups or individuals for his communication.
- Can organize his ideas, thoughts and messages and structure or format them appropriately and makes sure that they match the requirements of his target groups or individuals.
- Is capable of correctly, precisely, concisely and effectively sending the desired messages or ideas to the receiver at the right pace.
- In doing so, he chooses appropriate language and style for delivery of his messages.
- Ensures that his message has reached the receiver the way he wanted it to be.
- Furthermore, he puts his best efforts in communicating with others such that it elicits the desired response from the audience on most of the occasions.
- Is good at making effective and confident presentations to an individual, small groups and large groups whether internal or external to the organization.
- Can make effective presentation even to a mixed or diverse audience with different backgrounds, interests and sophistication. Also is capable of communicating well with difficult audience.
- Can clearly explain to the audience even a more complex subject matter making it easier for them to understand.
- Encourages two way communication, feedback and sorts out questions and doubts of the receiver of communication.
- Therefore, he is an effective, active and empathetic listener.
- Employs right kind of time management while communicating.
- Makes sure that his actions are commensurate with what he communicates.
Pitfalls to be Avoided
- May spend too much time polishing and honing his communication.
- May not like to put much of efforts in planning and delivering his communication believing that he is already good at it.
- May fall prey to excessive emphasis on presentation styles and use of sophisticated technology while giving a second degree treatment to the objectives and contents of communication.
- Actions may not necessarily be demonstrative of his communication if he believes that gift of gab is all that matters.
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