Soft Skill/Competency: Communication Skills

(Refer our High Quality Management Encyclopedia “Management Universe” at:

Refer older seven posts to read the detailed explanations on competencies “Result Orientation”, “Problem Solving”, “Self Confidence”, “Self Development”, “Action Orientation”, “Creativity” and “Interpersonal skills”).

Explanation of the Competency “Communication Skills”

  • Likes to communicate with others.
  • Selects the right target groups or individuals for his communication.
  • Can organize his ideas, thoughts and messages and structure or format them appropriately and makes sure that they match the requirements of his target groups or individuals.
  • Is capable of correctly, precisely, concisely and effectively sending the desired messages or ideas to the receiver at the right pace.
  • In doing so, he chooses appropriate language and style for delivery of his messages.
  • Ensures that his message has reached the receiver the way he wanted it to be.
  • Furthermore, he puts his best efforts in communicating with others such that it elicits the desired response from the audience on most of the occasions.
  • Is good at making effective and confident presentations to an individual, small groups and large groups whether internal or external to the organization.
  • Can make effective presentation even to a mixed or diverse audience with different backgrounds, interests and sophistication. Also is capable of communicating well with difficult audience.
  • Can clearly explain to the audience even a more complex subject matter making it easier for them to understand.
  • Encourages two way communication, feedback and sorts out questions and doubts of the receiver of communication.
  • Therefore, he is an effective, active and empathetic listener.
  • Employs right kind of time management while communicating.
  • Makes sure that his actions are commensurate with what he communicates.

Pitfalls to be Avoided

  • May spend too much time polishing and honing his communication.
  • May not like to put much of efforts in planning and delivering his communication believing that he is already good at it.
  • May fall prey to excessive emphasis on presentation styles and use of sophisticated technology while giving a second degree treatment to the objectives and contents of communication.
  • Actions may not necessarily be demonstrative of his communication if he believes that gift of gab is all that matters.

Read the “Management Case Studies” from Shyam Bhatawdekar’s book “Sensitive Stories of Corporate World” at: or

For “Management Games, Exercises, Energizers and Icebreakers”, read at: or

For free tutorials on “Train the Trainers” program, refer:


About Shyam Bhatawdekar

35 years’ industrial/business experience as a top executive & 35 years’ parallel academic/consultancy experience in general management, behavioral sciences & technology. Areas: general management, production, human resources, industrial engineering, systems, MIS, computers, corporate planning, audit, sales/marketing. Penchant for information technology & behavioral sciences; integrated with conventional technology makes him unique thought leader. Conversant with academic theories & realities of business, fuses the two into practical approaches. Was associated with Tata Motors, Hindustan Motors, Hindustan Aeronautics & ThyssenKrupp; held top positions as highflier executive. Presently Chairman & Managing Director, Prodcons Group associating with 250 organizations; providing management & I T consultations & conducting seminars/workshops. Been a faculty for IIM’s, TMTC, Railway & HAL Staff Colleges, Symbiosis. Speaker with 35000 hours’ experience benefitting more than 100,000 people. Published 35 articles in Economic Times, Indian Management & Computers Today. Authored 27 books. Invited as key speaker in seminars by AIMA, HRD Network, NIPM, QCFI, CSI, NPC. Widely traveled. Education: Engineering & Management.
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One Response to Soft Skill/Competency: Communication Skills

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