(Refer our High Quality Management Encyclopedia “Management Universe” at: http://management-universe.blogspot.com/)
For soft skill/competency "Result orientation", refer: http://shyam-bhatawdekar.blogspot.com/2010/08/soft-skillcompetency-result-orientation.html
Explanation of Competency “Problem Solving”
- Defines the problem correctly. Makes a good problem statement.
- Decides on what data and information to collect to find out the causes of the problem.
- Sets up the cause and effect relationship accurately.
- Observes the underlying patterns in the problem.
- Defines the type and extent of information that must be collected to work out alternative solutions.
- Looks beyond obvious solutions. Uses creativity to find out better solutions.
- Decides on the most appropriate solution. Applies trade off analysis properly.
- Anticipates the hindrances to problem solving and takes care of them proactively, well in advance.
- Contributes his best when a group is working on solving the problem.
- Infuses critical thinking in solving a problem.
- Knows and further keeps learning where to look out for or whom to contact in the process of problem solving. Tries to become more and more resourceful.
- Escalates the problem to an appropriate person or level when it appears beyond his scope of cracking due to several reasons.
- Makes sure that the problem is tackled at the root level so that it does not surface again.
Pitfalls to be Avoided
- Slowing down on taking (calculated) risk.
- Too much of unnecessary analysis what is generally known as analysis paralysis.
- Stealing the show from the other members of the group when the problem is being solved by a group.
- Taking up too much in case of escalation of the problem.
- Losing sight of time lines in order to find the best solution.
Read the "Management Case Studies" from Shyam Bhatawdekar’s book "Sensitive Stories of Corporate World" at: http://management-anecdotes.blogspot.com/ or http://shyam.bhatawdekar.com
Also read “Management Games, Exercises, Energizers and Icebreakers” at http://management-games-icebreakers.blogspot.com/
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