Monthly Archives: December 2009
Cost Management
Cost Management or Cost Control In broad sense, both the terms have the same meaning. Yet cost management seems to connote broader perspective. Cost control to anun-initiated may mean cutting down the incurrence of cost or expenditure every time or … Continue reading
Telephone Etiquette
(If you are interested in authentic management books, go to “Best Books” at: http://best-book-list.blogspot.com) (Refer for the most authentic articles on Building Leadership and Management: http://shyam.bhatawdekar.com (Refer our High Quality Management Encyclopedia “ManagementUniverse” at: http://management-universe.blogspot.com/) Placing a Call Keep the … Continue reading
Posted in Boundaryless Management, Communication, Communication and Negotiation, Family Counseling, General Counseling, General Management, Global Management, Home Management, Human Resource Management, Leadership, Life Management, Life Skills, Parental Counseling, Personal Effectiveness, Personality Development, Principles of Management, Professional Counseling, Soft Skills
Tagged Cell Phone, Cell Phone Etiquette, Etiquette, Etiquette and Manners, Manners, Telephone, Telephone Etiquette
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Customer Orientation and Customer Focus
Organization’s Most Important Jobs Finding the customers Retaining the Customer How Do You Achieve? Excellent quality Excellent cost (price) Excellent delivery Excellent service and relations Hierarchy of Customer Satisfaction Levels Journey from "customer satisfaction" to "customer delight" through speedily climbing … Continue reading
Posted in Leadership, Marketing, Strategy Management
Tagged Cost, Customer, Customer Driven, Customer Focus, Customer Orientation, Delivery, Price, Profit, Quality, Relations, Service
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